1. HOW LONG DOES IT TAKE TO RECEIVE MY PRODUCT?
Typically, it takes about 5-7 business days to prepare your order, and shipping time is 10-15 business days. Please note that during holidays our production time may vary.
We offer Standard Shipping (10-15 business days) for $6.99 on all orders from the continental United States, which includes the 48 contiguous states but not Alaska, Hawaii, Puerto Rico and other U.S. territories.
2. HOW WILL I KNOW MY ORDER HAS SHIPPED?
You will receive a tracking link in your confirmation email to track your order to your door. Please allow 7-10 days for the carrier to scan your package.
If your package tracking information is unavailable, it simply means that the carrier has not yet processed it. Once the package is scanned into their system, tracking events will appear on the tracking page.
3. INCORRECT ADDRESS
If your package is returned to us, we will notify you by email. We will refund the subtotal of your order once we receive the package.
Note:
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We will only refund your order once the package has arrived back at our facility.
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It may take your bank 2-8 business days to process the refund.
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Please provide the correct address at checkout to avoid delivery issues.
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We are not responsible for lost, stolen, or damaged packages that are forwarded or redirected by the final mile carrier.
4. WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Please contact our Customer Support team at +1 702 644 0092 to start the exchange process. Please have the following information ready:
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Order number
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Video or photo of the faulty product (if applicable)
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Complete delivery address
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Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
Please do not initiate any dispute or chargeback before contacting our support agents as that will prolong the resolution process.
Our Shipping Address:
Cota
4685 Boulder Hwy #1-2
Las Vegas, NV 89121